Niche Engine
One inbox for every lead conversation
The AI handles most conversations, but some need a person. The Inbox shows every live conversation, newest activity first, with flags that tell your team exactly where to look.
What it does for you
Why teams use inbox in Niche Engine
Flags that mean something
Needs you, AI paused and Follow up are marked on each row, and unread threads stand out. Nobody has to read every conversation to find the ones that matter.
Stages at a glance
Counters show how many conversations sit at New, Engaged, Qualified and Booked, so you can see the pipeline before you open a single thread.
The whole story in one thread
Their texts, the AI's replies and your team's replies sit in one timeline, colored by who wrote them, with a link to the full contact record.
Search the full history
Conversations holds the complete record. Filter by stage, by route or by name to find anyone, and see who is waiting on you.
How it works
From setup to results in 4 steps
- 1
Open the Inbox to see live conversations, newest activity first.
- 2
Start with the flagged rows: Needs you, then Follow up.
- 3
Open a thread to reply as yourself, take over from the AI, or change the stage.
- 4
Hand the thread back to the AI when you are done.
Questions
Inbox: common questions
Does replying pause the AI?
No. Use Take over when you want the AI to stop answering until you resume it.
Can I text someone late at night?
Quiet hours hold texts overnight in the lead's own time zone. A person on your team can still choose to send anyway.
How many people can work the Inbox?
Your whole team. Each person has their own login, and you choose what a limited user can see.
Works well with
More in Niche Engine
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